Tonic Terms of Use

Last update: April 2026

 
These Terms of Use (the “Terms“) govern Your access to and use of the Tonic platform as an individual healthcare professional. By using the Platform, You agree to these Terms and to the Tonic Privacy Policy – Individual Edition. If You do not agree, You must not use the Platform.
Tonic Easy Medical S.A. (“Tonic“, “we“, “us“) is a Portuguese company with registered office at Rua do Heroísmo 281 Arm. 1, 4300-259 Porto, Portugal.
Tonic is free of charge for healthcare professionals. The Platform is funded through partnerships with life sciences companies and other organisations, as further described in clause 9.

  1. Scope and definitions

1.1. These Terms apply to:

  • the Tonic website at tonicapp.io and its subpages;
  • the Tonic web application;
  • the Tonic mobile applications (iOS and Android);
  • the Tonic browser extension for Google Chrome; and
  • email channels through which Tonic communicates with You, (together, the “Platform“).

1.2. These Terms are the Individual Edition. They apply to direct individual use of the Platform by healthcare professionals. Where access to specific Tonic products is provided under a corporate subscription agreement (for example, Tonic AI – Enterprise Edition), the corresponding Enterprise Terms of Use and the Subscription Agreement govern that use.

1.3. In these Terms:

  • “You” means the healthcare professional who registers and uses the Platform.
  • “Inputs” means queries, prompts, content, and other information You submit to the Platform.
  • “Outputs” means responses, analyses, calculations, and other content generated by the Platform in response to Your Inputs.
  • “Personal Data” has the meaning given in Article 4(1) GDPR.
  1. The Platform

2.1. The Platform offers several features and tools for healthcare professionals, including:

  • Tonic AI – a clinical AI co-pilot supporting knowledge retrieval and clinical decision-making (a CE-marked Class IIa medical device under Regulation (EU) 2017/745, “MDR“);
  • Medical calculators and scales (a CE-marked Class IIa medical device under MDR);
  • Clinical decision trees;
  • Medical games and learning tools;
  • A jobs section listing professional opportunities for doctors;
  • Curated healthcare news;
  • Other educational and professional content.

2.2. Tonic operates within a certified Quality Management System (ISO 13485) and a certified AI Management System (ISO 42001), and complies with applicable obligations under MDR and Regulation (EU) 2024/1689 (the “AI Act“).

  1. Eligibility and registration

3.1. To use the Platform, You represent and warrant that You: (a) are a qualified healthcare professional authorised to practise in Your jurisdiction; (b) have reached the age of majority in Your jurisdiction and in any event are at least eighteen (18) years old; (c) have the legal capacity to enter into these Terms; (d) are not a competitor of Tonic and are not using the Platform in competition with Tonic; (e) will maintain only one Tonic account at a time; and (f) will use the Platform in accordance with these Terms.

3.2. Registration data is processed in accordance with the Tonic Privacy Policy – Individual Edition. You agree to provide accurate registration information and to keep it updated.

3.3. Tonic may verify the accuracy of Your registration information, including Your professional credentials. If any information is untrue, inaccurate, or incomplete, or if Tonic reasonably suspects this is the case, Tonic may suspend or terminate Your account.

3.4. Accounts are nominal and personal to You. You must not share Your credentials, allow another person to use Your account, or use another user’s account.

  1. Intended use and clinical responsibility

4.1. Tonic AI, the medical calculators and scales module, and other clinical decision-support features are intended to support, not replace, clinical decision-making. Outputs are informational and do not constitute a diagnosis or definitive treatment recommendation.

4.2. You retain full and sole responsibility for all clinical decisions, treatment choices, calculations, and patient care. You must independently verify, interpret, and apply any Output before relying on it in clinical practice.

4.3. The Platform is not intended for, and shall not be used as: (a) a stand-alone diagnostic service; (b) a substitute for clinical judgement; (c) the sole basis for initiating, modifying, or discontinuing treatment; (d) the sole basis for relying on calculator outputs without independent clinical validation; or (e) any use in mission-critical or fail-safe-required circumstances outside the certified intended purpose of the relevant module.

4.4. You must comply at all times with applicable law, professional standards, and the rules of any competent regulatory authority in connection with Your use of the Platform.

  1. Patient data and prohibited Inputs

5.1. You must not input into the Platform any directly identifiable patient data. You are responsible for de-identifying any clinical content before submission. Identifiers to be removed include, without limitation: names, geographic identifiers below regional level, full dates of events tied to an individual, contact details, national identifiers, medical record or beneficiary numbers, biometric identifiers, full-face images, and any other information that, alone or in combination, could identify a patient.

5.2. You represent and warrant that any content You submit through the Platform’s AI tools, file-upload features, or interactive forms has been de-identified in accordance with clause 5.1, and that You have no actual knowledge that the submitted content – whether processed by Tonic or by its AI tools – could be used, alone or in combination with other information, to identify any individual.

5.3. Pharmacovigilance. The Platform is not a pharmacovigilance reporting channel and does not substitute for any obligation You may have to report adverse drug reactions or device incidents to competent authorities. Where information about a suspected adverse event nonetheless reaches Tonic through the Platform, Tonic processes it solely to comply with its obligations under MDR Article 87 (vigilance) and applicable pharmacovigilance law, and not for analytics, AI training, or commercial purposes.

5.4. You retain sole responsibility for compliance with applicable law (including data-protection and patient-confidentiality law), the rules of professional conduct, and all consents, authorisations, or permissions required to handle patient information.

  1. Licence to use the Platform

6.1. Tonic grants You a personal, revocable, non-exclusive, non-transferable, non-sublicensable, royalty-free licence to access and use the Platform for Your professional purposes during the term of these Terms, in accordance with the intended use of each module.

6.2. You grant Tonic a non-exclusive, royalty-free, worldwide licence, co-terminous with Your account and any wind-down period reasonably required, to process Your Inputs solely for the following purposes: (a) providing and operating the Platform; (b) ensuring security, monitoring, and misuse detection; (c) complying with regulatory obligations under MDR and the AI Act, including post-market surveillance and vigilance; and (d) generating aggregated and irreversibly anonymised datasets in accordance with the Privacy Policy. This licence is not perpetual and is not irrevocable.

6.3. Aggregated and irreversibly anonymised datasets generated under clause 6.2(d) are not Personal Data. Tonic may use and commercialise such datasets as part of its business model (see clause 9).

  1. Ownership

7.1. Platform IP. All intellectual property rights in and to the Platform – including the website, applications, browser extension, AI systems, models, prompts, scoring logic, calculators, decision trees, content, dashboards, methodologies, documentation, and trademarks – are and shall remain the exclusive property of Tonic Easy Medical S.A. The Platform is licensed, not sold, to You.

7.2. Your Inputs. You retain ownership of Your original Inputs, subject to the licence granted to Tonic in clause 6.2.

7.3. Outputs. All Outputs generated by the Platform – including AI-generated responses, calculator outputs, decision-tree outputs, and other content produced by Tonic’s regulated medical-device modules – are part of the regulated Platform and are and shall remain the exclusive property of Tonic. You are granted a limited, non-exclusive, non-transferable, royalty-free licence to view and use Outputs in real-time, in the ordinary course of clinical decision support, as displayed within the Platform interface. You may retain an isolated record of an individual interaction in Your own clinical or professional records for documented patient-care or personal regulatory-compliance purposes; bulk extraction, copying, mining, benchmarking, or systematic review of Outputs is not permitted.

7.4. AI architecture. Tonic does not train foundation AI models. Tonic builds on third-party foundation models accessed through its sub-processors and does not transfer identifiable Personal Data to those models for training purposes. Where AI tools are used to evaluate and improve Platform performance, this is done using aggregated and irreversibly anonymised data only.

7.5. No further rights. Except as expressly stated in these Terms, no rights, licences, or interests are transferred to You, whether by implication, estoppel, or otherwise.

  1. Account suspension and security

8.1. Without prejudice to mandatory consumer-protection rights, Tonic may suspend or terminate Your account with immediate effect if Tonic reasonably suspects: (a) breach of these Terms; (b) credential compromise or unauthorised access; (c) misuse of the Platform, including attempts to bypass safety controls or extract model behaviour; (d) provision of inaccurate registration information; or (e) any act that places the Platform, other users, or patients at risk.

8.2. You are responsible for keeping Your credentials confidential and for all activity under Your account. You must promptly notify Tonic of any suspected unauthorised access at support@tonicapp.com.

8.3. Tonic implements appropriate technical and organisational measures to protect the Platform and Your data, as further described in the Privacy Policy.

  1. How the Platform is funded

9.1. Tonic is free of charge for healthcare professionals. The Platform is funded through three categories of activity, each described below: sponsored communications and content, paid job listings, and aggregated insights for life sciences companies. Tonic does not display advertising from third-party advertising networks and does not sell Your identifiable Personal Data.

9.2. Sponsored communications and content. Tonic may send You sponsored content, newsletters, educational materials, and communications from pharmaceutical or other healthcare partners. Sponsored content is sent on the basis of Your consent, which You may withdraw at any time through Your account settings or by contacting our DPO. Withdrawal does not affect transactional or service-related communications.

9.3. Paid job listings. The jobs section displays paid listings from employers, recruiters, and other partners. Browsing the jobs section is private; no Personal Data is shared with the entity that posted a listing. When You actively apply to a job, the application data You submit is collected by Tonic and forwarded to the employer or recruiter, who from that moment acts as an independent data controller in respect of Your application.

9.4. Aggregated insights. Tonic generates aggregated and irreversibly anonymised insights from Platform usage data and commercialises these insights to life sciences companies and other organisations. Such insights describe trends, knowledge gaps, treatment-related questions, and information needs at population level. Identifiable Health Data, identifiable AI inputs, and identifiable pharmacovigilance information are never used to generate or commercialise insights.

9.5. Further details on each of the activities in this clause 9, including the data used and Your rights, are set out in the Privacy Policy.

  1. Permitted and prohibited use

10.1. You may use the Platform only for Your professional clinical and educational purposes, in accordance with these Terms and the intended use of each module.

10.2. You shall not, and shall not permit anyone else to:

  • use, display, mirror, or frame the Platform or any Tonic trademark, logo, or proprietary content without prior written consent;
  • access, monitor, or copy the Platform using bots, scrapers, crawlers, scripts, or similar automated means;
  • circumvent or attempt to circumvent any technical, security, or rate-limiting measure;
  • place an unreasonable load on the Platform or generate excessive automated requests;
  • remove or alter watermarks, attributions, branding, or proprietary notices;
  • modify, adapt, translate, or create derivative works of the Platform, in whole or in part;
  • decompile, disassemble, or reverse engineer the Platform or any of its components;
  • attempt to compromise, manipulate, or exploit the Platform’s AI tools or safety controls, including through: prompt injection (direct or indirect, including instructions embedded in uploaded files, images, or other content); jailbreaking or other circumvention of safety guardrails or content filters; multi-turn or split-prompt attacks designed to evade controls; data-extraction attacks (including attempts to reconstruct training data, identify training-set members, or extract verbatim sources from Outputs); model-fingerprinting or model-extraction techniques (including attempts to extract model weights, parameters, prompts, or system architecture); resource-exhaustion attacks designed to cause excessive computational cost; and any other adversarial technique intended to cause the AI tools to deviate from their intended use, produce harmful Outputs, or expose proprietary information;
  • use the Platform’s Outputs to generate phishing content, malware, social-engineering material, fraudulent academic or clinical material, or other content that targets or harms third parties;
  • conduct unauthorised security research, red-teaming, or vulnerability testing against the Platform; legitimate security research is welcomed only through Tonic’s coordinated disclosure process at support@tonicapp.com;
  • use the Platform to develop, train, fine-tune, or evaluate any product, service, or model that competes with Tonic;
  • share, sell, lend, or otherwise make Your account available to any third party;
  • submit content that infringes third-party rights (including intellectual property and privacy rights), violates law, is fraudulent, defamatory, obscene, harassing, discriminatory, or otherwise harmful;
  • send unsolicited advertising, spam, chain letters, or similar solicitations from the Platform;
  • use the Platform for any commercial purpose or for the benefit of any third party other than as expressly permitted in these Terms;
  • collect Personal Data of other users without their explicit consent;
  • impersonate or misrepresent Your affiliation with any person or entity;
  • violate any applicable law, regulation, or rule of professional conduct.

10.3. Tonic may investigate suspected violations and cooperate with law-enforcement authorities. Tonic has no obligation to monitor user activity but reserves the right to do so for the operation of the Platform, security, compliance with these Terms, or compliance with applicable law.

  1. Sharing features

11.1. The Platform may allow You to share certain non-personal content (for example, a link to a medical game or educational resource) by generating a shareable link. The recipient is not registered with Tonic by the sharing action and Tonic does not collect Personal Data of the recipient through this feature.

11.2. If the recipient subsequently chooses to register with the Platform, they will do so directly and become subject to these Terms in their own capacity.

  1. Privacy

12.1. Tonic’s processing of Personal Data is described in the Tonic Privacy Policy – Individual Edition, which is incorporated into these Terms by reference.

12.2. You represent and warrant that any content You submit through the Platform – including through AI tools – complies with applicable data-protection law, professional rules, and clause 5 (Patient data and prohibited Inputs).

  1. Third-party content and links

13.1. The Platform may link to third-party websites or display content from third-party sources. Tonic does not endorse and is not responsible for the content, accuracy, or practices of such third parties. Use of third-party websites is at Your own risk and is subject to the third party’s own terms and privacy policy.

  1. Disclaimer and limitation of liability

14.1. The Platform is provided “as is” and “as available”. To the maximum extent permitted by applicable law, Tonic disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, accuracy, completeness, safety, or non-infringement, save for warranties that cannot be excluded under applicable law (including mandatory provisions of GDPR and MDR).

14.2. Tonic does not warrant that the Platform will be uninterrupted or error-free, that defects will be corrected, or that the Platform or its servers are free from viruses or other harmful components. Tonic does not warrant the correctness, completeness, clinical suitability, or usefulness of any Output.

14.3. Tonic does not guarantee the operation, performance, or regulatory status of the Platform or any of its modules outside the European Union or in jurisdictions where they may not lawfully be offered, and shall not be liable for any consequences arising from changes to law or regulation that restrict or prohibit their use.

14.4. The Platform may rely on third-party systems, integrations, data sources, networks, and services. Tonic shall not be liable for harm, loss, or inaccuracies resulting from the operation or failure of such third-party services.

14.5. Tonic shall not be liable for: (a) clinical or other decisions made by You based on Outputs; (b) losses resulting from Your acts, omissions, or breach of these Terms; (c) losses resulting from third-party acts; (d) losses arising from force majeure; (e) losses arising from interruptions, malware, system failures, or disconnections; (f) indirect, consequential, or incidental damages; or (g) loss of profits, business opportunities, or data.

14.6. Nothing in this clause 14 limits liability that cannot be excluded under applicable law, including in cases of wilful misconduct or gross negligence.

  1. Indemnification

15.1. You agree to defend, indemnify, and hold harmless Tonic, its affiliates, and their respective directors, officers, employees, and agents (the “Tonic Indemnitees“) from and against any third-party claims, liabilities, losses, damages, fines, penalties, and expenses (including reasonable legal fees) arising out of or in connection with: (a) Your breach of these Terms or any document incorporated by reference; (b) Your violation of applicable law (including data-protection law) or the rights of any third party; (c) any content You submit to the Platform; or (d) Your use of the Platform in a manner not permitted by these Terms.

  1. Term and termination

16.1. These Terms commence on the date You first use the Platform and continue until terminated as set out below.

16.2. You may terminate these Terms at any time by deactivating Your account through the Platform or by emailing support@tonicapp.com. Account deactivation will be processed within thirty (30) days, in accordance with the Privacy Policy.

16.3. Tonic may terminate these Terms or Your access to the Platform with immediate effect for the reasons set out in clause 8.1 or for material breach of these Terms.

16.4. On termination, the licence in clause 6.1 ceases. Clauses 5 (Patient data), 7 (Ownership), 9.4 (in respect of previously generated anonymised insights), 12 (Privacy), 14 (Disclaimer and limitation of liability), 15 (Indemnification), 17 (Geographic application), 18 (Governing law), and any other provision that by its nature is intended to survive shall survive termination.

  1. Geographic application

17.1. The Platform is intended for use within the European Union. Not all features may be available in all jurisdictions. Nothing in the Platform constitutes an offer or solicitation in any jurisdiction in which such an offer or solicitation is prohibited by applicable law.

17.2. You may have additional professional, ethical, or regulatory obligations in the jurisdiction in which You practise medicine. You remain solely responsible for compliance with such obligations.

  1. Governing law and jurisdiction

18.1. These Terms are governed by the laws of Portugal, without regard to conflict-of-laws principles.

18.2. The competent courts of Porto, Portugal, have exclusive jurisdiction over any dispute arising in connection with these Terms, save for mandatory consumer-protection or data-protection rights that may apply under Your local law.

  1. Changes to these Terms

19.1. Tonic may update these Terms from time to time. Where changes are material – in particular, where they affect Your rights or obligations or the use of the Platform in a way that adversely affects You – Tonic will notify You in advance through the Platform or by email.

19.2. Non-material changes will be notified by publishing the updated Terms on tonicapp.io with the revised version date.

19.3. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. If You do not accept the updated Terms, You must stop using the Platform and may terminate in accordance with clause 16.

  1. Apple App Store additional terms

20.1. If You access the Platform through the Apple Inc. App Store (“Apple“), the following additional terms apply:

  • Apple has no obligation to furnish any maintenance or support services with respect to the Platform.
  • In the event of any failure of the Platform to conform to any applicable warranty, You may notify Apple, and Apple will refund the purchase price (if any) for the Platform; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Platform.
  • Tonic, not Apple, is responsible for addressing any claims relating to the Platform, including product-liability, regulatory, or consumer-protection claims.
  • Apple is a third-party beneficiary of these Terms with the right to enforce them against You.
  • If any of these Terms are inconsistent with the Apple App Store Terms or the Apple Minimum Terms for Developer’s End User License Agreement in force at the time of Your use, the Apple terms prevail to the extent of the inconsistency.
  1. Google Play additional terms

21.1. If You access the Platform through Google LLC’s Google Play store (“Google“), the following additional terms apply:

  • Google is not responsible for the Platform or its content and has no obligation to provide support services.
  • Tonic, not Google, is responsible for addressing any claims relating to the Platform.
  • If any of these Terms are inconsistent with the Google Play Developer Distribution Agreement in force at the time of Your use, the Google terms prevail to the extent of the inconsistency.
  1. General

22.1. Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between You and Tonic regarding Your use of the Platform and supersede all prior or contemporaneous communications.

22.2. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

22.3. Waiver. Failure to enforce any provision of these Terms shall not constitute a waiver of future enforcement.

22.4. Assignment. You may not assign or transfer these Terms without Tonic’s prior written consent. Tonic may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

22.5. Notices. Tonic may give notice to You by email, through the Platform, or by posting on the website. You may give notice to Tonic at the contact details set out in clause 23.

22.6. Feedback. If You submit feedback, suggestions, or improvement ideas about the Platform, You grant Tonic a non-exclusive, worldwide, perpetual, royalty-free, sublicensable, transferable licence to use the feedback for any purpose. Feedback is not treated as confidential information of Yours.

22.7. Language. These Terms are executed in English, which prevails for all purposes.

  1. Contact

For questions about these Terms or the Platform, please contact:

Tonic Easy Medical S.A.
Rua do Heroísmo 281 Arm. 1, 4300-259 Porto, Portugal
Telephone: +351 223 162 973
Email: support@tonicapp.com
Data Protection Officer: dpo@tonicapp.com